AI implementation for Hong Kong SMEs
Small, fixed-scope AI operations projects for teams buried in messages, spreadsheets and manual follow-up. You work directly with a former Series B COO—not a junior agency team.
Productized services
Every offer has a clear boundary, price and handover. If your problem does not fit, I will say so before you spend money.
Turn one painful workflow into a practical automation blueprint—with ROI, risks and a build recommendation.
Best for: teams that know where time is being lost but are not sure what to automate first.
Services →Convert repetitive messages, forms or documents into structured tasks that reach the right person automatically.
Best for: customer requests, incidents, quotations, applications and document intake.
Services →Replace recurring spreadsheet assembly with one decision-ready dashboard and an automated management digest.
Best for: sales, revenue, inventory, service levels and multi-location operations.
Services →Platform subscriptions, major data migration, custom mobile apps and work outside the listed scope are excluded. Any extra work is quoted and approved before it starts.
Services →Selected anonymized implementations
These are real systems I have implemented for operating businesses. Broad Link can connect the intake, data, decisions and follow-up—not just add an AI chatbot on top.
Payments · machine sales · customer photos
Transaction · location · product slot
Dashboard · refill route · incident task
Approval · safeguards · audit trail
Payment records, machine sales, stock levels and customer reports lived across separate portals, spreadsheets and inboxes.
Management can see trusted revenue, the field team knows what to refill, and customer issues are traceable to the right transaction, machine and product slot.
Payments + machines + messages → verified operations workflowChat requests · sales portal · error logs
Owner · urgency · due date · duplicates
Technician task · 08:30 digest · live alert
Response clock · shared numbers · escalation
Operational requests arrived in chat, managers checked sales portals by hand, and customer-facing system errors were easy to discover late.
Technicians receive structured work, management starts the day with the same numbers, and important service failures surface quickly.
Chat + sales portal + error logs → tasks, digest and alertsHow it works
Tell me the workflow, current process, budget and timing. Strong-fit enquiries can book immediately.
We define the happy path, exceptions, source data and a measurable before/after outcome.
You review a working version early. I add safeguards, documentation and handover.
We test with real examples and confirm the workflow works before the sprint closes.
A good first project
Your implementation partner
I’m Justin Chiu. I co-founded and ran operations for a Series B AI fintech for seven years, scaling to 120+ people across four countries. I owned finance, HR and IT, secured HK$40M+ in public funding, and led ISO 9001/27001 certification. Broad Link applies that operating discipline to small, useful AI systems.
LinkedIn profile ↗Start with the bottleneck
This takes about three minutes. You will get a clear next step; qualified projects can choose a Tuesday or Thursday afternoon call immediately.
Tuesday & Thursday · 2:00–5:00 pm HKT
Yes, for the listed deliverables and assumptions. If discovery reveals extra scope, you receive a separate quote before work begins.
No. You do need representative samples and someone who understands the current process. Data cleanup beyond the sprint boundary is quoted separately.
You do. The handover includes the working files, configuration and a plain-language operating guide.
Yes—but only after the first sprint proves the workflow and economics.